Refund policy
Last updated: September 9, 2026
Returns and Exchanges
Due to the nature of our consumable products, we do not accept physical returns or exchanges. Please do not send products back to us.
Refunds are available under our money-back guarantee below and where required by applicable law.
Refund Requests
If you are unhappy with your purchase, our 60-day money-back guarantee allows you to request a refund by emailing hello@usecadence.com within 60 days of placing your order.
Include your order number or the email address used at checkout. No product return is required, including for opened or used products. The date you email us determines whether your request falls within the 60-day period.
For a full-order refund, we will refund the amount paid, including applicable sales tax and original shipping charges, to your original payment method. We will confirm by email when the refund has been processed. Your payment providerβs processing time may vary.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, contains an incorrect item or has not arrived, please email hello@usecadence.com as soon as possible with your order number and a description of the issue. Photos of damaged or incorrect items can help us resolve your request.
Cancellations and Shipping Delays
Please contact us promptly if you wish to cancel an order. Cancellation cannot be guaranteed once fulfillment has started. This does not affect your eligibility for the money-back guarantee.
Your Consumer Rights
This policy does not limit your rights under applicable federal or state law, including remedies for defective, misdescribed or undelivered goods. The 60-day guarantee does not shorten any statutory claim period.
For assistance, contact hello@usecadence.com.